Returning a online purchase

You have 30 calendar days to return an item from the date you received it. Freshwater Farm reserves the right to reject the returns of goods which do not meet the eligibility criteria. To be eligible for a return:

  • the item must be not physically damaged from dropping or mistreatment
  • the packaging and/or product is faulty or you have had a reaction to the product (photographic evidence may be required)
  • the item was purchased online at our official store (

Stockist Purchase

If you purchased your products from a stockist of Freshwater Farm, you are bound under that retailer’s Returns and Exchanges Policy and must return to place of purchase for assessment. Your item needs to have the receipt or proof of purchase.